OFFICIAL ACCEPTANCE of a DEDICATED
1800 NOISE REPORT
HOTLINE

(as proposed by a Hobart
anti-Noise activist
in her Submission)

PDF
EPP Review Panel Report on Draft EPP (Noise)


During the hearing in relation to the Draft Policy it was suggested that there should be a
dedicated phone line for noise complaints and ideally one section within the Department
that receives and deals with such complaints.

Submission (WS30) stated:
‘To facilitate consistency of application by regulatory authorities, an independent Noise Unit
must, as a matter of urgency, be established within the Department of Environment –
accountable to the people and the parliament.

A dedicated Noise Unit would provide and maintain a Statewide 1800 environment noise
hotline – calls for assistance would be received by a duty officer who would refer
complainants for immediate assistance to the relevant local rostered authorised
investigating officer.

All complaints to the 1800 number would be tracked for customer satisfaction.

The local authorised officer would be responsible to send his/her report to the Noise Unit on
the case of a municipal employee and a duplicate report in the case of police.’

It was also suggested during the hearing held on the 6 July that many noise complaints
especially neighbourhood noise complaints should initially be dealt with via mediation
between the parties.

It was suggested that this could be conducted by Local Government or possibly under the
jurisdiction of the RMPAT.

Whilst the suggestions of a dedicated Noise Unit and mediation as a step in the process of
dealing with neighbourhood noise in particular are somewhat beyond the jurisdiction of the
Panel in terms of its requirement to assess the Draft Policy as put before it, the Panel
believes these suggestions have merit.

Environment Protection Policy Review Panel
Assessment of the Draft Environment Protection Policy (Noise) and Impact Statement
December 2006

Recommendation

The Panel recommends that the Department should, as a priority, establish
a dedicated phone line for noise complaints and investigate the feasibility of
establishing a dedicated Noise Unit and establishing a Register of noise
complaints.

The Panel also recommends that the Department investigate the feasibility of establishing
mediation procedures as an early step in dealing with noise complaints, in particular
neighbourhood noise complaints.